Melanie: It sounds like you had an interesting visit with your doctor recently. The tables were turned and you became a patient experiencing our health care system. What happened, and why do I get the sense that you make a terrible patient?
Grandpa: Melanie, your judgment about the type of patient I am is off the mark. Indeed I visited an internist and former student who is currently among the most distinguished physicians working in a Boston hospital. One minute after I walked into his consulting room, I exclaimed, “You are running a poor practice.” He was taken aback.
Melanie: I imagine he would be! That sounds pretty harsh. What happened in the waiting room that led you to that conclusion?
Grandpa: When I arrived at his office, the young woman behind the desk greeted me and said, “The doctor will see you soon, Bernard.” Disconcerted at being addressed by my first name and not as Dr. Lown (which you may deem as overblown puffery), I was bothered by this unearned intimacy. Continue reading →